Your Information And Privacy

1. Information We Collect

We may collect information provided when customers contact us, create an account, place an order or request product information.

This information may include:

• Name and contact details.
• Email address and telephone number.
• Delivery information required to complete an order.
• Information provided through customer enquiries.

2. How We Use Information

Information collected is used to provide products, respond to enquiries, process customer requests and improve our website experience.

• Providing product-related information.
• Managing customer communications.
• Supporting order processing and delivery arrangements.
• Improving website functionality and service quality.

3. Customer Communications

When customers contact us, we use the information provided to respond to enquiries and provide relevant assistance.

Communication records may be retained for a reasonable period to support customer service and operational requirements.

4. Information Storage Period

Information is retained only for as long as necessary for the purposes described in this Privacy Policy or to meet applicable business requirements.

Information that is no longer required is reviewed and removed according to internal procedures.

5. Protecting Your Information

We apply appropriate technical and organisational measures to help protect customer information and maintain website security.

6. Sharing Information

Customer information is only shared when necessary to provide requested services, complete operational processes or comply with applicable requirements.

7. Your Rights

Customers may contact us to request information about personal data held by us, request updates to incorrect information or ask questions about privacy matters.

8. Policy Updates

This Privacy Policy may be updated when website features, business processes or operational requirements change. Updated information will be published on this page.