Website Terms And Conditions

1. Website Usage

By accessing this website, visitors agree to use the website responsibly and follow these Terms & Conditions.

The website provides information about travel bags, product features, customer support and related services.

2. Product Information

We aim to provide accurate product descriptions, images and specifications. Product appearance may vary slightly due to screen settings or manufacturing characteristics.

Customers should review product information carefully before completing an order.

3. Orders And Confirmation

Orders are reviewed after submission. Customers receive confirmation details through the contact information provided during the order process.

Requests to update order details should be submitted within 24 hours after confirmation. Changes depend on order preparation status.

4. Product Preparation And Delivery

Orders are generally prepared within 1–3 business days after order confirmation.

Estimated standard delivery is 3–7 business days after dispatch. Delivery to certain locations may require 5–10 business days, depending on destination and courier arrangements.

Delivery estimates are provided for guidance and may vary due to public holidays, seasonal demand or circumstances outside normal transportation operations.

5. Returns And Refunds

Customers may request a return within 14 days after receiving a product, subject to the conditions described in our Refund Policy.

Approved refunds are processed within 5-10 business days after confirmation of the return process.

6. Customer Responsibilities

• Providing accurate contact and delivery information.
• Reviewing product information before ordering.
• Using products according to their intended purpose.
• Contacting customer support when assistance is required.

7. Intellectual Property

Website content, images, branding elements and written materials are owned by GRAND HORIZONS TRAVEL LTD or used with appropriate permissions.

8. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any questions, claims or disputes relating to the use of this website, products or these Terms & Conditions shall be handled in accordance with the applicable laws of England and Wales. Where appropriate, the parties will seek to resolve any matter through reasonable communication before pursuing any formal legal process.

9. Changes To These Terms

These Terms & Conditions may be updated from time to time to reflect changes in our products, business operations, customer support procedures or applicable legal requirements.

The latest version published on this website will apply from the date it becomes available. Customers are encouraged to review this page periodically for the most up-to-date information.